We have taken countless dissatisfied clients from other accountancy firms over the years and the complaints are always the same...
“I can’t get hold of my accountant”
“they never return my calls”
“I only hear from them once a year”
“their bills go up each year and they are now too expensive”
“I have to deal with a different person every year”
“they had my books for ages and I ended up getting fined for filing my accounts late”
“my affairs get handled by junior staff who seem to know less than I do”
“they used to be approachable, but they have got too big and I feel small and unimportant to them”
“I never get any advice, I am always coming up with the ideas of how to save tax”
“I don’t think they are very good technically - they never seem to know the answer”
“they merged with a bigger firm and don’t seem interested anymore”
“It always feels that I am paying too much tax”
“it seems like they are working for the taxman rather than me”
“they are always telling me what I can’t do, not what I can do”
“they are not up to date with technology – they don’t even have a website”
“they work on their own and there is nobody to deal with my affairs whilst they are away”